# Acceptable Use Policy (AUP) Appendix to Raklet Terms of Use

**URL:** https://www.raklet.com/legal/acceptable-use-policy/
**Published:** 2025-10-06
**Updated:** 2025-10-06

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[Legal](https://www.raklet.com/legal/) > Raklet Acceptable Use Policy

# Raklet Acceptable Use Policy

**Purpose:** This appendix supplements Raklet’s Terms of Use by explicitly defining prohibited activities, detection mechanisms, and enforcement procedures to meet payment processor and compliance requirements.

### **1. Prohibited Activities, Industries, and Goods**

The following are strictly prohibited under Raklet’s platform:

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  - **Illegal activities**: Any activity that violates applicable laws or regulations

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  - **Regulated or restricted goods/services**, including but not limited to:
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      - Gambling, betting, lottery, or gaming (unless expressly approved)
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      - Forex, binary options, crypto trading (unless licensed/approved)
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      - Unlicensed financial services, credit repair, debt relief, MLM / pyramid schemes
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      - Adult content, pornography, escort services
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      - Illegal drugs, controlled substances, prescription medications
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      - Weapons, ammunition, explosives
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      - Tobacco, e-cigarettes, vaping products
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      - Counterfeit goods, pirated software, trademark or copyright infringement
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      - Hate speech, violence, harassment, illicit content
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      - Sale of personal data, identity documents, or hacking tools
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      - Unauthorized resale of tickets in prohibited jurisdictions

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  - **Deceptive or fraudulent behavior**, such as misrepresentation, false claims, “get rich quick” schemes

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  - **Spam, phishing, malware distribution, or unsolicited marketing**

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  - **Facilitation of prohibited content**, including linking to or advertising prohibited goods

Raklet reserves the right to expand this list as regulatory or industry expectations evolve.

### **2. Detection and Monitoring**

Raklet employs a combination of automated and manual systems to detect potential violations:

| **Detection Method** | **Description** |
| --- | --- |
| **Keyword / content scanning** | Automated scanning of event titles, descriptions, listings, communication fields for high-risk terms or flagged content |
| **Transaction analysis** | Monitoring who is paid, transaction volumes, patterns, risk signals from payment processors |
| **User reports / complaints** | Buyers or third-parties may report suspected violations to Raklet’s support/compliance team |
| **Manual review / audits** | Compliance staff periodically review high-risk accounts or flagged behavior |
| **Account linkage / device analysis** | Device fingerprinting, IP overlap, email reuse, account network analysis |
| **Third-party risk tools** | Use of fraud detection / risk scoring systems (Stripe Radar, proprietary checks, external services) |

If any suspicious activity is detected, the system / staff flags the merchant account for further review and possible temporary hold.

### **3. Enforcement & Remediation Procedures**

When a violation is suspected or confirmed, Raklet enforces the following escalation:

1.
  1. **Account Flagging & Payout Hold**
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      - The merchant’s account is immediately flagged, and all pending or upcoming payouts are placed on hold.

1.
  1. **Notice & Opportunity to Respond**
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      - Raklet sends the merchant written notice describing the alleged violation and requests clarification or remedial actions within a set timeframe (e.g. 3–5 business days).

1.
  1. **Investigation & Determination**
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      - Compliance team reviews the merchant’s content, transaction history, and any provided explanation or evidence.

1.
  1. **Corrective Action / Suspension**
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      - If the violation is minor or remediable, the merchant may be required to correct the content, remove prohibited elements, or modify behavior within a deadline.
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      - The account may be temporarily suspended until compliance is confirmed.

1.
  1. **Termination / Permanent Suspension**
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      - For severe, repeated, or intentional violations, Raklet permanently terminates the account and blocks further access or payouts.

1.
  1. **Reporting & Escalation**
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      - Where required, Raklet reports the violation to payment processors, regulatory bodies, or law enforcement.
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      - Raklet retains logs of the violation, communications, and enforcement actions.

1.
  1. **Appeals / Dispute Process (Optional)**
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      - If the merchant believes the violation was in error, they may submit an appeal. Compliance staff re-evaluate and respond within a defined SLA (e.g. within 7 business days).
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      - Final decision is binding, and repeated appeals without merit may result in immediate termination.

### **4. Rights & Audit Powers**

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  - Raklet retains the right to **inspect content, transactions, metadata, communications** associated with merchant accounts for compliance review.

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  - Raklet may require additional **documentation**, **proof of legitimacy**, or **business compliance certificates** from merchants.

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  - Raklet may update this AUP Appendix at any time. Continued use of the platform after changes constitutes acceptance of the updated policy.

### **5. Integration with Terms of Use**

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  - This AUP Appendix is deemed part of Raklet’s **Terms of Use**.

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  - In case of conflict, the stricter or more explicit policy (likely this Appendix) prevails for compliance purposes.

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  - Merchants must agree to both the Terms of Use and this Appendix to access Raklet’s payment-enabled features.

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