# Subprocessors **URL:** https://www.raklet.com/legal/subprocessors/ **Published:** 2025-11-20 **Updated:** 2026-10-02 --- [Legal](https://www.raklet.com/legal/) > Subprocessors List​ # Raklet – Subprocessors List​ *Last Updated: September 3, 2026* Raklet, Inc. (“Raklet”) engages certain third-party service providers (“Subprocessors”) to support the delivery of our SaaS platform and mobile applications. These Subprocessors may process limited Customer Personal Data as necessary to provide infrastructure, analytics, communications, or support services. Raklet remains fully responsible for the performance of its Subprocessors. ## **1. Infrastructure and Hosting Subprocessors** | **Subprocessor** | **Purpose** | **Location(s) of Processing** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Microsoft Azure** | Primary hosting for web applications, services, and databases | EU (Netherlands or other EU region used by Raklet) | SCCs + UK Addendum | | **Elastic Cloud (Elastic.co)** | Managed Elasticsearch cluster (search/indexing) | EU | SCCs + UK Addendum | | **Cloudflare, Inc.** | CDN, caching, DNS, WAF, DDoS protection | Global | SCCs + UK Addendum | | **Amazon Web Services (AWS)** | Email sending (SES), static asset hosting | EU/US | SCCs + UK Addendum | ## **2. Monitoring, Telemetry and Error Tracking** | **Subprocessor** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Azure Application Insights** | Telemetry, performance monitoring, diagnostics | EU/US (Microsoft regions selected by Raklet) | SCCs + UK Addendum | | **Rollbar, Inc.** | Error tracking and diagnostics | US | SCCs + UK Addendum | ## **3. Analytics** | **Subprocessor** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Mixpanel, Inc.** | Product analytics to improve functionality and user experience | EU/US | SCCs + UK Addendum | | **Google Analytics (Google LLC)** | Website analytics | EU/US | SCCs + UK Addendum | ## **4. Mobile Application Distribution** These providers are required for distributing the Raklet mobile apps. They typically process only device metadata, crash logs, and anonymised diagnostic information. | **Provider** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Google Play (Google LLC)** | App distribution, crash reporting (ANR), device metadata | EU/US | SCCs + UK Addendum | | **Apple App Store / App Store Connect (Apple Inc.)** | App distribution, crash analytics (if enabled by the user), device metadata | EU/US | Apple transfer mechanisms | ## **5. Google Cloud Platform (GCP)** Raklet uses specific Google Cloud APIs for security, geolocation, and push notification services. | **Subprocessor** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Google Cloud Platform (GCP)** | reCAPTCHA (bot protection), Maps API (geolocation), Firebase Cloud Messaging (push notifications), other supporting APIs | EU/US | SCCs + UK Addendum | Note: reCAPTCHA may process IP addresses and device information for abuse detection. ## **6. Email, Messaging and Notifications** | **Subprocessor** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Amazon Web Services – SES** | Transactional email delivery | EU/US | SCCs + UK Addendum | | **Twilio Inc.** (if enabled by Customer) | SMS sending | Global | SCCs + UK Addendum | ## **7. CRM, Support and Internal Tools** | **Subprocessor** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **HubSpot, Inc.** | CRM and marketing automation | EU/US | SCCs + UK Addendum | | **Google Workspace (Google LLC)** | Internal email, storage, and productivity tools | EU/US | SCCs + UK Addendum | | **Intercom** (if used) | Support chat and helpdesk services | EU/US | SCCs + UK Addendum | ## **8. Payments and Financial Services** | **Subprocessor** | **Purpose** | **Locations** | **Transfer Mechanism** | | --- | --- | --- | --- | | **Stripe, Inc.** | Payment processing | EU/US | SCCs + UK Addendum | Raklet does not store or process full payment card numbers. ## **9. Customer-Enabled Integrations (Not Subprocessors)** The Raklet platform allows Customers to connect third-party services at their discretion. These integrations are **optional, Customer-controlled, and not considered Raklet subprocessors** under GDPR because Raklet does not determine the purpose or means of processing. When enabled, these services act as independent controllers or processors on behalf of the Customer. Examples of Customer-enabled integrations include: ### **Analytics and reporting** - Google Analytics - Double the Donation ### **Communications and events** - Zoom ### **Authentication and SSO** - Discourse SSO - Auth0 ### **CRM and marketing** - HubSpot - Simplelists ### **Finance and accounting** - QuickBooks ### **Media and video** - Vimeo Data exchanged with these integrations is entirely under Customer control. Raklet does not send data to these services unless the Customer explicitly activates and configures the integration. ## **10. Subprocessor Changes** We will notify clients at least **30 days in advance** of any planned additions or replacements. Clients may raise objections based on reasonable data protection grounds. ## **11. Data Security and Compliance** - All subprocessors are under strict confidentiality and data protection obligations. - Data is processed only as necessary to deliver Raklet’s services. - Security measures comply with GDPR and DORA regulations. ## **Contact** For questions about this Subprocessors list, please contact: **privacy@raklet.com** Raklet, Inc. 4347 20th St San Francisco, CA United States --- - [Site overview for AI agents (llms.txt)](https://www.raklet.com/llms.txt) - [Developer portal](https://www.raklet.com/developers/) - [Sitemap](https://www.raklet.com/sitemap.xml)