Legal > Raklet Acceptable Use Policy

Raklet Acceptable Use Policy

Purpose: This appendix supplements Raklet’s Terms of Use by explicitly defining prohibited activities, detection mechanisms, and enforcement procedures to meet payment processor and compliance requirements.

1. Prohibited Activities, Industries, and Goods

The following are strictly prohibited under Raklet’s platform:

 

• • Illegal activities: Any activity that violates applicable laws or regulations

• • Regulated or restricted goods/services, including but not limited to:
    

     

    • • Gambling, betting, lottery, or gaming (unless expressly approved)
    • • Forex, binary options, crypto trading (unless licensed/approved)
    • • Unlicensed financial services, credit repair, debt relief, MLM / pyramid schemes
    • • Adult content, pornography, escort services
    • • Illegal drugs, controlled substances, prescription medications
    • • Weapons, ammunition, explosives
    • • Tobacco, e-cigarettes, vaping products
    • • Counterfeit goods, pirated software, trademark or copyright infringement
    • • Hate speech, violence, harassment, illicit content
    • • Sale of personal data, identity documents, or hacking tools
    • • Unauthorized resale of tickets in prohibited jurisdictions

• • Deceptive or fraudulent behavior, such as misrepresentation, false claims, “get rich quick” schemes

• • Spam, phishing, malware distribution, or unsolicited marketing

• • Facilitation of prohibited content, including linking to or advertising prohibited goods

Raklet reserves the right to expand this list as regulatory or industry expectations evolve.

 

2.  Detection and Monitoring

Raklet employs a combination of automated and manual systems to detect potential violations:

Detection Method	Description
Keyword / content scanning	Automated scanning of event titles, descriptions, listings, communication fields for high-risk terms or flagged content
Transaction analysis	Monitoring who is paid, transaction volumes, patterns, risk signals from payment processors
User reports / complaints	Buyers or third-parties may report suspected violations to Raklet’s support/compliance team
Manual review / audits	Compliance staff periodically review high-risk accounts or flagged behavior
Account linkage / device analysis	Device fingerprinting, IP overlap, email reuse, account network analysis
Third-party risk tools	Use of fraud detection / risk scoring systems (Stripe Radar, proprietary checks, external services)

If any suspicious activity is detected, the system / staff flags the merchant account for further review and possible temporary hold.

 

3. Enforcement & Remediation Procedures

When a violation is suspected or confirmed, Raklet enforces the following escalation:

 

1. 1. Account Flagging & Payout Hold
      

       

      • • The merchant’s account is immediately flagged, and all pending or upcoming payouts are placed on hold.

1. 1. Notice & Opportunity to Respond
      

       

      • • Raklet sends the merchant written notice describing the alleged violation and requests clarification or remedial actions within a set timeframe (e.g. 3–5 business days).

1. 1. Investigation & Determination
      

       

      • • Compliance team reviews the merchant’s content, transaction history, and any provided explanation or evidence.

1. 1. Corrective Action / Suspension
      

       

      • • If the violation is minor or remediable, the merchant may be required to correct the content, remove prohibited elements, or modify behavior within a deadline.
      • • The account may be temporarily suspended until compliance is confirmed.

1. 1. Termination / Permanent Suspension
      

       

      • • For severe, repeated, or intentional violations, Raklet permanently terminates the account and blocks further access or payouts.

1. 1. Reporting & Escalation
      

       

      • • Where required, Raklet reports the violation to payment processors, regulatory bodies, or law enforcement.
      • • Raklet retains logs of the violation, communications, and enforcement actions.

1. 1. Appeals / Dispute Process (Optional)
      

       

      • • If the merchant believes the violation was in error, they may submit an appeal. Compliance staff re-evaluate and respond within a defined SLA (e.g. within 7 business days).
      • • Final decision is binding, and repeated appeals without merit may result in immediate termination.

 

4. Rights & Audit Powers

 

• • Raklet retains the right to inspect content, transactions, metadata, communications associated with merchant accounts for compliance review.

• • Raklet may require additional documentation, proof of legitimacy, or business compliance certificates from merchants.

• • Raklet may update this AUP Appendix at any time. Continued use of the platform after changes constitutes acceptance of the updated policy.

 

5. Integration with Terms of Use

 

• • This AUP Appendix is deemed part of Raklet’s Terms of Use.

• • In case of conflict, the stricter or more explicit policy (likely this Appendix) prevails for compliance purposes.

• • Merchants must agree to both the Terms of Use and this Appendix to access Raklet’s payment-enabled features.