Pros 🤩 Wild Apricot is good for
✅ All-in-One Solution
Wild Apricot is seriously the ultimate membership management platform! 🙌🏼💯
It’s got all the features you need to take your membership game to the next level.
From managing your member database to organizing epic events, building a killer website, sending out those great email communications, and even accepting online payments
✅ Customizable Website Templates
This software is seriously amazing because it gives you a whole bunch of customizable website templates to choose from.
Like, you can totally create a super professional online profile that totally matches your brand and design vibes. 🎨
✅ Automation and Time-Saving Features
You won’t believe how Wild Apricot totally revolutionizes your life! 🙌🏼
Say goodbye to boring routine tasks because this platform automates everything, from membership renewals to event registrations and even email communications!
✅ Strong Community Support
Wild Apricot boasts an absolutely amazing community of users who are always there to lend a helping hand and share their incredible experiences and fantastic tips. 👩🏼💻
Cons 😮💨 Wild Apricot isn’t good for
❌ Poor support
Customers, more than usual, state that they can’t get quick responses from customer service.
The customer support is only working between working hours, not 7/24.
They say that customer service is not solution-oriented. Despite their poor customer relations, they charge too much. So, users evaluate different platforms.
For example, Raklet offers more features, and customer relations are at an advanced level.
❌ Problems with integration
Wild Apricot integrations fall short when compared to other software.
Even the existing integrations do not satisfy customers.
One Wild Apricot user stated that the WordPress integration is not full and their Wild Apricot website doesn’t look native.
❌ Not user-friendly
Wild Apricot’s other problem is not being user-friendly. Members struggle while using.
Customers try for hours to get one easy feature up and running. It has a very complex system, so the rate of preference decreases.
In addition, there is no API access, which puts users in a difficult position.
❌ Customer Support
Wild Apricot has bad customer support. Users always complain about response time.
Chat and email response time is up to 24-48 hours. 😱
Plus, chat waiting in the queue is 20-30 minutes. 😫
There is more..
Wild Apricot used to have phone support but not now.
Wild Apricot has been on the market for a long time. This certainly proves that they are a good choice.
It also means that their webpage design needs to be updated.
We know that their existence on the market instills a sense of confidence, but users prefer innovative and easy-to-use interfaces that keep up with the times.
That’s why they prefer Wild Apricot alternatives, like Raklet.