Effective Date: June 18, 2025
This page lists the subprocessors authorized by Raklet Inc. to process personal data on behalf of our clients, in compliance with data protection laws such as the General Data Protection Regulation (GDPR) and the Digital Operational Resilience Act (DORA).
A subprocessor is a third-party service provider engaged by Raklet that may process personal data submitted to our platform by our clients and their users. Each subprocessor is vetted to meet high standards of security, privacy, and compliance.
| Name | Purpose | Location | Data Access Scope |
|---|---|---|---|
| Microsoft Azure | Primary cloud infrastructure | EU (West Europe) | Application data, backups |
| Amazon Web Services (SES) | Transactional email sending | EU (Frankfurt) | Email metadata, recipient addresses |
| SendGrid (Twilio) | System notification email delivery | USA | Email addresses, message content |
| Intercom | In-app chat support and ticketing | USA | User names, emails, chat history |
| HubSpot | CRM and marketing automation | USA | Contact metadata, communication logs |
| Rollbar | Error tracking and debugging | USA | Anonymized error reports, logs |
We will notify clients at least 30 days in advance of any planned additions or replacements. Clients may raise objections based on reasonable data protection grounds.
If you have any questions about this list, please email us at [email protected].
