WellnessLiving vs Raklet: Fitness Studio or Membership Platform?

Last Updated: May 2026

Most organizations searching this comparison are current WellnessLiving users who have hit a ceiling: class scheduling works, but the platform does not natively cover member dues management, a community portal, or fundraising. If that describes your situation, this page explains exactly what changes when you move to a membership-first platform instead.

WellnessLiving and Raklet solve different problems. WellnessLiving is purpose-built for fitness studios and wellness centres: class booking, equipment reservation, branded client apps, and deep vertical integrations dominate its feature set. Raklet is a membership and community platform that also handles class scheduling, making it the better fit for membership-led organizations such as run clubs, climbing communities, multi-program nonprofits, alumni groups, and associations that run regular sessions but are not purely fitness operations.

This comparison breaks down how each platform performs on pricing (including add-ons and mandatory processor fees), contracts (auto-renewal and cancellation terms), AI features, company stability, and which organizations are genuinely better served by each.

Quick Verdict: WellnessLiving vs Raklet

Verdict: WellnessLiving wins for pure fitness studios needing equipment booking, live streaming, and a deep fitness-vertical feature set. Raklet wins for membership-led organizations (clubs, associations, alumni groups, recovery communities) that run classes as one part of a broader membership program.

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Side-by-Side Overview

What WellnessLiving Is

WellnessLiving is a fitness and wellness business management platform founded in 2013 and serving over 7,500 studios and gyms worldwide. It is built specifically for the fitness vertical: class scheduling, equipment booking (Book-a-Spot), live and on-demand streaming (FitLIVE and FitVID), a branded client app (Achieve), and Reserve with Google integration are core to its value proposition. The platform has monthly product releases and is PE-backed following a $66M round in August 2022. It is the right tool for a studio where almost every transaction flows through a physical class, session, or equipment rental.

What Raklet Is

Raklet is a membership and community platform founded in 2013, backed by Techstars and Microsoft Ventures, and serving organizations across 50+ countries. Its core is a CRM with membership management, event management, email marketing, fundraising, a private community portal, and a full REST API. Fitness and class scheduling are supported, but the platform is designed for membership-led organizations where dues, multi-program revenue, governance, and community engagement are as important as session bookings.

Feature Comparison

AI Features: WellnessLiving vs Raklet

WellnessLiving has two named AI products. ISAAC (Intelligent Studio Analytics and Coaching) is a business intelligence tool included in all plans that tracks revenue trends, identifies at-risk clients, and surfaces churn predictions. CAASI (the AI front desk agent) is a paid add-on announced in April 2026 that handles inbound sales conversations, answers prospect questions, and books trials without staff involvement.

Raklet does not currently offer AI-powered features equivalent to WellnessLiving’s ISAAC or CAASI. AI-assisted onboarding and engagement scoring are on Raklet’s product roadmap but are not yet available.

For studios where AI-driven sales automation is a priority right now, WellnessLiving’s CAASI add-on is a genuine differentiator. For membership organizations where AI is not an immediate requirement, Raklet’s roadmap covers those needs without requiring a paid add-on once available.

Pricing Comparison

WellnessLiving Pricing

WellnessLiving publishes base plan pricing at its pricing page. Four tiers:

Prices as of May 2026 based on published pricing page. Verify current rates directly with WellnessLiving.

WellnessLiving Hidden Costs

The published base prices do not include several costs that reviewers consistently report as surprises:

• Mandatory merchant processor: WellnessLiving requires using a single designated processor. The processor charges additional fees not disclosed on the pricing page, including annual PCI compliance fees and undisclosed monthly transaction surcharges. Reviewers on Capterra report agreeing to under $100/month and being billed over $300/month when all processing fees were included.
• CAASI (AI front desk agent): Paid add-on, pricing not published; requires a demo call to quote.
• FitLIVE and FitVID (live streaming and video on demand): Paid add-ons not included in base plans.
• Message Center (SMS and advanced email): Paid add-on.
• White-label branded mobile app: Available only on BusinessPro+ and above; pricing not published.
• Annual price increases: Reviewers report fee increases applied at renewal without individual notice; contract terms allow changes on renewal.

Estimated All-In Cost: 200-Member Studio

One Capterra reviewer on WellnessLiving’s Starter plan agreed to under $100/month and was billed over $300/month once the mandatory processor’s surcharges and PCI fees were applied. For a Business-plan studio at $179/month billed annually, adding Message Center (undisclosed), CAASI (undisclosed), and the mandatory processor surcharge makes the all-in total unpredictable without a full itemized quote. Request that quote before signing, asking specifically for the processor rate and every line-item add-on your workflow requires.

Raklet Pricing

Raklet’s pricing is fully public and contact-based. A free plan covers up to 100 contacts with no credit card required. Paid plans scale by total contact count, with the option to purchase additional contact packs rather than forcing a full tier upgrade. For a 200-member organization, the published tier rate is the total cost: there are no mandatory processor surcharges, no undisclosed add-on fees, and no auto-renewal lock-in. See Raklet’s membership management features for what is included on all plans.

WellnessLiving Contract Terms: What to Know Before You Sign

WellnessLiving’s contracts auto-renew annually. Cancellation requires 30 days written notice before the renewal date. Multiple reviewers report:

• The cancellation process is not documented on the website; users must contact support to find out how to cancel.
• Annual fees are non-refundable and non-cancellable once the renewal triggers.
• Several reviewers report submitting cancellation notices that were unacknowledged, with billing continuing for months afterward.

For organizations evaluating long-term vendor risk, these terms matter as much as the base price. Missing the cancellation window by even one day can lock an organization into another 12 months of fees.

WellnessLiving: Company Background and Long-term Stability

WellnessLiving was founded in 2013 by Len Fridman (CEO) and Sasha Davids (COO) in Thornhill, Ontario. The company has raised approximately $70M across three rounds, including a $66M growth round in August 2022 led by McCarthy Capital (minority PE stake) with debt financing from CIBC Innovation Banking. Source: Crunchbase profile and the August 2022 press release.

As of 2025, WellnessLiving employs approximately 300 to 400 people, up from around 226 in mid-2024. Len Fridman has been CEO since founding with no change; Sasha Davids remains COO. In late 2023 the company hired a VP of Engineering, VP of Product, and VP of Marketing, a leadership build-out typical of PE-backed companies preparing for a growth or exit phase.

Product cadence is monthly: the most recent release is version 26.72 (April 2026), which introduced the CAASI AI front desk agent and enhanced cancellation policy tooling. The December 2025 release (v25.70) added the Isaac AI Churn Predictor and enterprise client discount tiers. Active AI investment and monthly releases confirm this is a product being actively developed, not one in maintenance mode.

With McCarthy Capital holding a minority stake since 2022, WellnessLiving is approximately four years into a typical 5 to 7 year PE hold period as of 2026. A factor worth monitoring for organizations signing multi-year contracts, as PE exit timelines can coincide with pricing restructuring or acquisition discussions.

Raklet is privately held and independent, backed by Techstars and Microsoft Ventures (2016) with no PE ownership. The founding team is still in place.

What WellnessLiving Users Say

WellnessLiving holds a 4.4/5 rating across 608 reviews on Capterra and carries similar ratings on G2. Positive reviews consistently praise the feature breadth, the Reserve with Google integration, and the live-streaming add-ons for virtual classes. Below are the patterns that surface in negative reviews, which matter most for buyers doing due diligence.

Auto-renewal and cancellation difficulty (most common complaint): A long-tenured studio owner (9+ years) described being locked in for another year because the auto-renewal had already triggered before they could act. Several reviewers report the cancellation process is not published anywhere on WellnessLiving’s website; finding it requires contacting support. Another described submitting a cancellation notice in February 2026 that was still unacknowledged in April, with charges continuing.

Hidden processor fees: The most-cited financial surprise. One reviewer agreed to under $100/month and was billed over $300/month once the mandatory processor’s PCI compliance fees and surcharges were included. The mandatory single-processor model means buyers have no alternative routing option.

Billing after cancellation: Multiple reviewers report continued member charges after account closure, with difficulty receiving refunds. One described members being billed without authorization after the account was supposed to be closed.

Support inconsistency: Strong onboarding support; degraded support for billing and cancellation disputes. Phone callbacks are slow; offshore technical support is reported as ineffective for complex issues.

These complaints do not disqualify WellnessLiving for pure fitness studios that stay on the platform long-term and never need to cancel. They are most relevant for organizations in the evaluation phase who should read the contract terms before signing, not after.

Switching from WellnessLiving to Raklet: What to Expect

If your organization is currently under a WellnessLiving annual contract, the first step is reviewing your specific agreement for the cancellation window. The default is 30 days prior written notice before renewal. Missing this window means another 12 months of fees, and WellnessLiving’s terms describe fees as non-refundable and non-cancellable once renewed. If you are approaching a renewal date, document your cancellation request in writing and retain proof of delivery.

On the data side: WellnessLiving provides export options for member records and history on all plans. What transfers smoothly to Raklet: member contact data, membership type assignments, and payment history exports. What requires manual work: class schedule templates, booking history tied to equipment reservations, and video content hosted via FitVID. Raklet offers free data migration assistance as part of onboarding.

Organizations switching from WellnessLiving often find the transition most relevant when their business model has evolved: when a yoga studio that started purely class-based has added membership tiers, an alumni community, donation drives, or multi-program revenue streams. These use cases are where Raklet’s CRM depth, fundraising tools, and community portal add value that WellnessLiving’s fitness-first architecture does not natively cover.

Organizations in Raklet’s customer base that have moved from fitness-first platforms report a consistent pattern: the class scheduling worked, but managing annual dues renewals, building a searchable member directory, running a fundraising campaign, or giving members a private community space required adding three or four separate tools on top of the scheduling platform. Run clubs and climbing gyms that grew beyond session-only bookings into full membership programs are a common Raklet use case for exactly this reason.

Who Should Choose WellnessLiving vs Raklet

Choose WellnessLiving if your studio needs:

• Equipment reservation (Book-a-Spot), live-streaming (FitLIVE), or on-demand video (FitVID) as core features
• Reserve with Google integration for client acquisition
• A branded client app (Achieve) as a competitive requirement in your fitness market
• A fitness-first platform where almost every transaction flows through a class, session, or equipment booking
• Long-term platform stability and are comfortable with annual auto-renewal contract terms

Choose Raklet if your organization needs:

• Membership dues management and renewals alongside class scheduling (run clubs, climbing gyms, alumni associations, nonprofits)
• A private community portal, fundraising tools, or a searchable member directory
• Transparent feature-based pricing with no hidden surcharges
• Month-to-month contract flexibility without annual lock-in
• Full public REST API for custom integrations (available on premium plans)
• CRM coverage for non-member contacts (prospects, alumni, donors) not just active clients
• Multi-country or multilingual member support

Raklet offers transparent feature-based pricing with no hidden surcharges, flexible payment processor options, and custom-branded mobile apps as an add-on on any paid plan.

Frequently Asked Questions

Is WellnessLiving good for membership organizations that also run classes?

WellnessLiving is optimized for businesses where class bookings are the primary transaction. If your organization manages membership dues, runs governance, handles fundraising, or needs community features alongside session scheduling, the platform’s fitness-first architecture will leave gaps. Raklet is designed for this hybrid use case: membership management with event and class scheduling as one component of a broader program.

What is WellnessLiving’s cancellation policy?

WellnessLiving contracts auto-renew annually. Cancellation requires 30 days written notice prior to the renewal date. The cancellation process is not published on WellnessLiving’s website. Reviewers report that fees are described as non-refundable and non-cancellable once the renewal triggers. If you are near a renewal date, document cancellation in writing and retain proof. Read your specific agreement carefully before your renewal window closes.

Does WellnessLiving have hidden fees?

The published base tiers do not include mandatory processor fees, CAASI (AI front desk add-on), FitLIVE, FitVID, Message Center (SMS), or the white-label mobile app fee. Reviewers consistently report that all-in monthly costs exceed the advertised base price, sometimes significantly, due to mandatory processor surcharges that are not disclosed at signup. Request a complete itemized quote before signing, including the specific processor rate and all add-ons your workflow requires.

Can I migrate from WellnessLiving to Raklet?

Yes. Member contact data, membership records, and payment history exports are available on WellnessLiving plans. Raklet offers free data migration support as part of onboarding. Class schedule templates and equipment booking history require manual recreation. Organizations typically complete the migration over 2 to 4 weeks depending on the volume of historical data. The most important step before migrating is reviewing your WellnessLiving contract for the cancellation window to avoid triggering an unwanted renewal.

How does WellnessLiving’s AI compare to Raklet’s?

WellnessLiving has two named AI products: ISAAC (business intelligence and churn prediction, included in all plans) and CAASI (AI front desk sales agent, paid add-on since April 2026). Raklet does not currently offer AI features; AI-assisted onboarding and engagement scoring are on the roadmap but not yet available. For studios where automated AI sales qualification is a priority now, WellnessLiving’s CAASI is the current leader, though it comes at an additional per-month cost that is not publicly disclosed.

The Bottom Line

WellnessLiving and Raklet serve different buyer profiles. If you run a fitness or wellness studio where every member interaction starts with a class booking, WellnessLiving’s equipment reservation (Book-a-Spot), live streaming (FitLIVE), on-demand video (FitVID), and Reserve with Google integration are hard to replicate elsewhere at this price point. If your organization is membership-led and treats sessions as one part of a broader community, dues, and multi-program structure, Raklet’s contact timeline CRM, multi-tier membership management, native fundraising, and month-to-month contracts with no mandatory processor fees make it a stronger long-term platform choice.

Before choosing WellnessLiving, request a full pricing quote including the mandatory processor rate and any add-ons your workflow requires. Read the contract terms for the cancellation window. Before choosing Raklet, confirm that the absence of equipment booking (Book-a-Spot) and native live-streaming (FitLIVE/FitVID) does not affect your member experience.

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Related Comparisons

Looking at other alternatives to WellnessLiving for fitness and membership organizations? These comparisons may also be useful:

• Momence vs Raklet: for studios that need class scheduling with member management
• GymMaster vs Raklet: gym management software comparison
• Mindbody vs Raklet: the most common fitness platform comparison

For organizations evaluating gym management software more broadly, Raklet’s feature set works well for multi-program clubs, fitness-adjacent membership organizations, and studios building long-term member communities.