Pros: Glue Up is good for 🤩
✅ 1-on-1 calls
Glue Up makes it easy to schedule and conduct 1-on-1 calls with members of your community.
This is a great way to build relationships and provide personalized support.
✅ Event rooms
Glue Up allows you to create virtual event rooms where members of your community can come together to collaborate, network, and learn.
This is a great way to bring your community together even if they’re not in the same physical location.
✅ Digital cards
Glue Up allows you to create digital cards that members of your community can use to share their contact information, social media profiles, and other details.
✅CRM integration
Glue Up integrates with popular CRM platforms like Salesforce and HubSpot.
This makes it easy to keep track of your customers and prospects and to automate your marketing and sales processes.
✅ Community management features
Glue Up offers a variety of community management features, such as the ability to create polls, surveys, and discussion forums.
These features can help you to engage with your audience and to get feedback on your products or services.
Cons: Glue Up isn’t good for 😮💨
❌ Customization and flexibility
Members talk about Glue Up complaints on software review platforms as well as share some feedback with us.
Glue Up is not as customizable as some other community platforms, such as Mighty Networks or Raklet. Basically, it is not flexible for customization. This is also a case with the email sender names, as they can not be customized. In addition to this, ticket purchase confirmation emails cannot be customized, limiting the ability to deliver consistent, branded communication throughout the event workflow. So the email designer is limited. The campaign manager works but offers very basic design capabilities, restricting creative or fully branded email layouts.
This means that you may have to work with the platform’s pre-built templates and features, which may not be a good fit for your specific needs.
❌ Limited emails and contact allowances
Glue Up has limited email and contact allowances for basic plans.
This means that you may have to upgrade to a paid plan if you need to send more emails or contact more people.
❌ Outdated site builder
Glue Up’s site builder is outdated and not as user-friendly as some other platforms.
This can make it difficult to create a professional-looking website for your community.
❌ Messy data reporting
Statistics are not customizable or accurate, so customers need to export data in Excel and regenerate their own statistics. Only very basic member count dashboards are available; there are no dashboards for events, attendance, email campaigns, or engagement, and none are customizable.
The backend and user interface are clunky. Due to reporting limitations, external solutions like Looker Studio become necessary just to access clean, visual, actionable analytics.
❌ No premium plan
Glue Up does not offer a premium plan with additional features and benefits.
This means that you may have to switch to a different platform or pay extra for new features if you need more features or support. One direct feedback mentions that they charge too much for a fully white-label solution.
The customer service team is responsive, but many standard features, such as API access or small CRM upgrades, come with extra fees, which is frustrating for essential functionality.