Last Updated: May 2026
If you run a sports club, association, or volunteer-led membership organization, the choice between TidyHQ and Raklet usually comes down to one question: do you need a native mobile app and a wider integration footprint, or do you need TidyHQ’s mature meeting governance and Australian sport heritage? This page lays out a side-by-side answer for that decision, sourced from public pricing pages, verified Capterra and G2 reviews, and the platforms’ own product documentation. For a wider field, see our alternatives to TidyHQ hub.
Quick verdict
| Dimension | TidyHQ | Raklet | Winner |
|---|---|---|---|
| Native mobile app | None (company has stated it will not build one) | Custom-branded iOS and Android app | Raklet |
| Starting price | $0 Starter, then $55/mo Pro | Free Starter tier; paid plans scale gradually | Tie |
| Public REST API | Limited; small partner integration list | Premium plan only; 4,000+ Zapier connectors | Raklet |
| Meeting minutes & governance | Mature (a category leader) | Basic | TidyHQ |
| AI assistance | None on Starter or Pro (TidyConnect enterprise only) | In development (onboarding agent + engagement scoring) | Tie |
| Geographic coverage | AU, NZ, UK biased | Global; multi-currency | Raklet |
TidyHQ and Raklet at a glance
TidyHQ has been operating since 2009 out of Melbourne, Australia. It serves more than 10,000 admins across 32 countries and is the platform of choice for many Australian sporting clubs, with a strong secondary footprint in New Zealand and the United Kingdom. The product was built by founder and CEO Isaak Dury to solve the daily friction of running a volunteer-led club, and that DNA still shows in the way meetings, governance, and committee handoffs are handled.
Raklet is a global membership platform used by associations, nonprofits, alumni networks, and clubs across more than 80 countries. Founded in 2013 and headquartered in San Francisco, Raklet is backed by Techstars and Microsoft Ventures, independent, product-focused, and not PE-owned. Where TidyHQ is bootstrapped with a micro team, Raklet ships across a broader feature surface, including a custom-branded mobile app, an open REST API, and native refund processing.
Feature comparison
| Feature | TidyHQ | Raklet |
|---|---|---|
| Member database | Yes | Yes |
| Custom membership tiers | Yes | Yes |
| Online payments | Yes (Stripe; 1 to 3% platform fee on top of Stripe) | Yes (Stripe; lower platform fee at scale; native refund processing from dashboard) |
| Event ticketing | Yes; ticket-level edits require cancellation per Capterra reviewers | Yes; flexible ticket types and discount codes |
| Discount codes | Limited | Yes |
| Email marketing | 100/month on Starter, 30K on Pro | Higher monthly send limits across plans |
| Custom email domain | Pro only | Professional & Premium plans |
| Native mobile app | No (Add to Home Screen only) | Yes; custom-branded |
| Meeting minutes module | Yes (mature) | Basic |
| Federation / multi-org layer | TidyConnect (enterprise) | Yes |
| Reporting and finance reports | Limited; no annual finance report; CSV encoding issues reported | Growth, churn, and event attendance trends built in; no CSV export required |
| Native refund processing | No; refunds managed outside TidyHQ via Stripe dashboard | Yes; admins issue refunds directly from Raklet without leaving the platform |
| Multi-currency | No | Yes |
| Public REST API | Limited | Premium plan only |
| Integration ecosystem | Stripe, Xero, Zoom (cap at 2 apps on Starter) | 4,000+ via Zapier-class connectors plus native partners |
AI features
TidyHQ does not include any AI features on its Starter or Pro plans. According to the company’s own product positioning, AI-powered insights, board reports, and executive snapshots live exclusively inside TidyConnect, the enterprise tier sold to state bodies and national federations at custom pricing. A standard club or association on Starter or Pro gets none of it.
Raklet has two AI features in active development: an onboarding agent that will automatically match an organization’s existing website design on signup, and engagement scoring that will surface contacts at risk of lapsing before renewal deadlines. Neither is live yet. That said, neither is available in TidyHQ’s standard plans either. TidyHQ has not publicly committed to a roadmap for either capability at the Starter or Pro tier.
Pricing comparison
TidyHQ’s public pricing page lists two main tiers plus an enterprise tier:
- Starter: $0 / month. Unlimited contacts, 100 emails/month, 2 integrations, 30-day activity retention, 3% + $0.20 transaction fee.
- Pro: $50/month annual ($55/month monthly). 30,000 emails, unlimited integrations, digital membership cards, custom email domain, 1% + $0.20 transaction fee.
- TidyConnect: Custom pricing for state bodies and national federations. Includes AI insights and board reports.
The most consistent pricing complaint in TidyHQ reviews is the jump from Starter to Pro. A 50 to 200 member club typically outgrows the 100-email cap on the first renewal cycle but cannot justify a $55/month jump in one step. Raklet’s tiered plans scale more gradually for clubs in that exact size band. See Raklet pricing for current numbers.
Company health
TidyHQ is bootstrapped. Crunchbase shows no funding rounds and Tracxn classifies the company as "Unfunded." The team is small: LinkedIn lists 11 employees and the company self-describes in the "2 to 10" size band. Founder and CEO Isaak Dury has run the company since 2009, a 17-year tenure that brings deep domain stability but limited capacity to expand the roadmap. The most public expression of that constraint is the company’s explicit decision not to build a native mobile app, which it has documented in support content and confirmed in customer-facing communications.
Raklet operates with a larger product team and a broader release cadence across web, mobile, and API surfaces. For a club or association evaluating a five-year platform commitment, the structural difference matters: TidyHQ’s feature requests sit in a long queue, while Raklet ships against a wider backlog every month.
What TidyHQ users say
The pattern across Capterra (4.3 / 5 across 166 reviews) is consistent. Reviewers like the meeting minutes module, the friendly support team, and the overall fit for small Australian sporting clubs. The recurring complaints are also consistent.
"Lack of financial reports and inability to sort by our needs and wants. Some of the reporting features aren’t quite what I was hoping for."
Capterra reviewer, TidyHQ
"Communication formatting is limited, so having the ability to customise line spacing, font and text size would improve the user experience. Can’t seem to readily save drafts of emails (except by scheduling them)."
Capterra reviewer, TidyHQ
"Very difficult to get a quick list of expired memberships. Will list members who are actually current members."
Capterra reviewer, TidyHQ
The themes that surface in Australian community threads echo the review platforms: no native mobile app, the Starter to Pro pricing cliff, single-currency only, and a thin integration ecosystem outside Stripe, Xero, and Zoom. None of these are deal breakers in isolation. Together they describe an organization that has decided to stay small and lean rather than expand the surface area of the product.
Migration from TidyHQ to Raklet
TidyHQ does not lock customers into long contracts. The standard plans are month-to-month, with a 7-day refund window on Pro. That makes switching low risk on the contract side. The mechanical work involves three steps:
- Export contacts and memberships from TidyHQ via the contacts CSV export. Note that reviewers have flagged international character encoding issues; clean the file in a UTF-8 spreadsheet before importing.
- Export financials from Xero or Stripe directly. TidyHQ’s own annual finance report is incomplete by reviewer accounts, so source the audit trail from your payment processor.
- Re-create membership tiers and event types in Raklet. Most clubs migrate inside one or two evenings of admin work; Raklet’s onboarding team can assist for larger lists.
What about other club platforms?
If you are still building a shortlist, the closest like-for-like comparisons to TidyHQ in the broader market are Wild Apricot vs Raklet for US and Canadian buyers, Glue Up vs Raklet for organizations that need CRM-grade segmentation, and ClubExpress vs Raklet for US clubs that want a turnkey directory and website module. For a full ranked field, see our best TidyHQ alternatives roundup.
Frequently asked questions
Does TidyHQ have a mobile app?
No. TidyHQ does not have a native iOS or Android mobile app. The official workaround is to open the mobile browser and use the "Add to Home Screen" option. The company has publicly stated that it does not plan to build a native app. If a branded mobile app is on your shortlist, Raklet ships one with custom branding on standard plans.
How much does TidyHQ cost compared to Raklet?
TidyHQ has a free Starter plan and a Pro plan at $50/month annual ($55/month monthly). The most cited pricing concern in reviews is the jump from $0 to $55, which strands the 50 to 200 member club. Raklet’s plans scale more gradually in that band; see the current numbers on the Raklet pricing page.
Can I migrate my TidyHQ data into Raklet?
Yes. Export your contacts and memberships from TidyHQ as CSV, clean any international character encoding artifacts, and import into Raklet. Pull financial history directly from Stripe or Xero rather than from TidyHQ’s annual report, which reviewers describe as incomplete. Most clubs migrate inside one or two evenings of admin time.
Does TidyHQ have AI features?
Not on Starter or Pro. AI-powered insights, board reports, and executive snapshots are available only inside TidyConnect, the enterprise tier sold to state bodies and national federations at custom pricing. A standard club or association cannot buy them as an add-on. Raklet has AI features in development (onboarding agent and engagement scoring) but none are live yet either; the AI row is currently a tie between the two platforms on standard plans.
Is TidyHQ a good fit for US-based organizations?
It works, but it is built around the Australian sporting club calendar and Australian compliance norms. Support hours are AEST-aligned, the blog and webinar content is AU-centric, and pricing is single-currency. US, Canadian, and European organizations typically get more relevant onboarding and ongoing content from a platform that operates globally.
Final recommendation
Choose TidyHQ if you run an Australian sporting club, you rely on the meeting minutes module as a daily tool, and a native mobile app is not a hard requirement. The product is mature in its niche and the team has earned its long tenure.
Choose Raklet if you need a custom-branded mobile app for committee members and members on the sideline, you want a wider integration footprint and an open REST API, your members or events span multiple currencies, or your club is in the 50 to 200 member band where TidyHQ’s pricing jump becomes a friction point. Start free with Raklet and import your TidyHQ contacts in one evening.
